本书围绕管理沟通的本质"换位思考"这一核心问题，提出并分析了管理沟通的结构体系，以及在中国文化背景下的沟通理念和沟通技能。重点在于分析管理沟通的基本理念，包括建设性沟通理念、沟通客体分析理念和自我沟通理念，以及个人沟通和组织沟通的技能，包括笔头沟通、演讲技能、倾听技能、会议组织等，还对常见的专题性沟通做了分析。...
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